Zoom is growing at an explosive pace by every measure – revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
We are seeking a talented individual sales account executive with specialized experience in Contact Center sales, understands the industry standards, and has the ability to partner with direct sales account executives to prospect new opportunities and increase sales funnel.
Primary goal is to partner with sales Account Executives to upsell current customers and assist in closing potential customers
Additional goals include:
Develop a strong understanding of key product differentiators, sales methodologies and processes
Ability and experience to lead a contact center discovery sales call.
Be an innovator that will help our global company discover new ways to sell our service and drive new business initiatives
Conduct high-level conversations with C-Level and VP -Level Executives to address business needs
Work closely with internal teams to drive customer feedback and improve product
Utilize Salesforce CRM to provide timely and accurate sales activity tracking and status updates
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Develop go to market co-sell strategy (internal Zoom, alliance partner & channel partners)
Develop and maintain up to date current training materials for partner contact center integrations as required
Drive Partner Awareness & Expertise specifically in our Zoom Phone Contact Center integrations
Enable our account executive sellers to recognize a Zoom Contact Center opportunity and understand the benefits of our integrated platforms.
Maintain current Contact Center software industry and product knowledge
Deliver on-site and virtual learning & customer engagements
Conduct needs assessment, develop and deliver partner qualification offerings, boot camps and train-the-trainer programs on Zoom Contact Center features and Integrations
Develop strategic sales positioning and product knowledge, address support inquiries and follow-up on items pertaining to Zoom Contact Center
Embed Contact Center sales methodology into Zoom sales practices
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Enhance Zoom Phone training content and effective touch points in the partner life cycle
Continually enhance product and operational process knowledge to maintain role as a Zoom Contact Center subject matter expert
Participate with cross-functional teams to support organizational goals
Willingness to flex hours to support global partners as needed
QUALIFICATIONS & SKILLS
5+ years Telephony Contact Center Sales Experience
5+ years technical experience in Contact Center (a plus, but not required)
SaaS Business & Sales Experience
Deep Contact Center software industry product knowledge
Strong presentation skills to create engaging messaging, training material and supporting resources.
Experience leading others with product/services training; best practices; demo and sales guides; learning and training materials.
Ability and aptitude to work within various mediums to coach & develop partner sellers
Must understand business telephony & Contact Center (Cloud & Premises PBX)
Ability to evaluate complex processes and apply critical-thinking skills & develop new systems
Ability to work independently as well as part of a collaborative environment
Multilingual is a plus
Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom’s values. We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law.
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone’s perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.
All your information will be kept confidential according to EEO guidelines.
Zoom requires all U.S. employees who will work in person at a Zoom office, attend in-person Zoom meetings or have in-person customer meetings to be fully vaccinated. Zoom will consider requests for reasonable accommodations for religious or medical reasons as required under applicable law.
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